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Rafiqرفيق

تدريب منك. من دونك.

Trained by you. Without you.

Rafiq interviews you about how your café runs, trains every new hire on their own phone in their own language, then answers their questions on shift so you do not have to.

Open the demo caféSee what feeds it

Coverage

0/11 covered

  • أساسيات المنشأة

    Business basics

    0

  • الأدوار والورديات

    Roles and shifts

    0

  • المنيو والمنتجات

    Menu and products

    0

  • المعدات والإجراءات

    Equipment and procedures

    0

  • الافتتاح والإغلاق

    Opening and closing

    0

  • سلامة الغذاء

    Food safety

    0

  • خدمة العملاء

    Customer service

    0

  • نقاط البيع والمدفوعات

    POS and payments

    0

  • قواعد العمل

    House rules

    0

  • السلامة والطوارئ

    Safety and emergencies

    0

  • التصعيد

    Escalation

    0

  • Facts

    0

Owner:

كيف يعمل

How it works

  1. 1

    Interview

    Rafiq asks your best barista how the shop runs. About fifteen minutes, out loud, in Arabic or English.

    Listening

    “Eighteen grams in, thirty-six out, twenty-six seconds.”

    menu_and_products +3

  2. 2

    Generate

    The answers become modules, quizzes, roleplays and hands-on tasks, then get translated into every language on the floor.

    Make a Spanish latte

    InfoQuizPut in orderRoleplayHands-on
  3. 3

    Train

    Each worker gets a six-character code. They open it on their phone, pick their language and start.

    D9MTAE

    Bilal Ahmed, barista

اسأل رفيق

After training, the questions keep coming.

What temperature should the milk fridge be. How do I refund a card payment. Which cloth is for milk. Three weeks in, a worker still walks over and asks whoever is on bar, or guesses.

Rafiq answers instead. The same knowledge base that wrote the training sits on the worker’s phone for as long as they work there.

  • Asked out loud or typed, answered in the language the worker chose. Wet hands talk, a barista beside a grinder types.
  • Only from what the shop said, never general café advice. When the shop never said it, Rafiq says so and sends the worker to the shift lead.
  • Every question is logged, so the dashboard shows what the floor asked and where the training has a gap. The handbook is there in the worker’s language too.
Try Ask RafiqSee the questions on the dashboard
sections covered
11 / 11
facts recorded
504
modules
6
lessons
21
languages
3

Everything on this page was produced from two interviews and four documents. No lesson, question or answer was written by hand. See the source files.

اللغات

The same lesson, three scripts

One lesson, written once and translated with the shop's own vocabulary kept intact. The worker picks a language on first open and never sees another.

Englishen

Make a Spanish latte

Why this drink first

Four out of every ten hot drinks we sell is a Spanish latte. Learn this one properly in your first week and half your shift gets easier.

  • Double shot: 18 g in, 36-38 g out, 26-30 seconds.
  • 30 ml condensed milk, two pumps of the black pump.
العربيةar

سوِّ سبانيش لاتيه

ليش هذا المشروب أول شي

أربعة من كل عشرة مشروبات ساخنة نبيعها سبانيش لاتيه. اتقنه في أسبوعك الأول ونص الشفت يصير أسهل عليك.

  • دبل شوت: 18 غرام داخل، 36-38 غرام خارج، خلال 26-30 ثانية.
  • 30 مل حليب مكثّف، ضغطتين من المضخة السوداء.
اردوur

اسپینش لاتے بنائیں

یہی ڈرنک سب سے پہلے کیوں

ہر دس گرم ڈرنکس میں سے چار اسپینش لاتے ہوتے ہیں۔ پہلے ہفتے میں یہ ایک ڈرنک ٹھیک سے سیکھ لیں تو آدھی شفٹ آسان ہو جائے گی۔

  • ڈبل شاٹ: 18 گرام اندر، 36-38 گرام باہر، 26-30 سیکنڈ میں۔
  • 30 ملی لیٹر کنڈینسڈ ملک، کالے پمپ کے دو پمپ۔

المستندات

Rafiq also writes the handbook you never had.

The same knowledge base that makes the training makes the paperwork: an employee handbook, standard operating procedures and a food safety sheet, in every language your team reads, ready to print.