Program

Shop areas and first shifts

On day one, walk through the bar, till, back, store room, fridges, bin area and fire exits. New staff work their first two shifts with Ammar or a senior barista.

Shifts and support

The morning shift is 06:00 to 15:00. The evening shift is 14:45 to 00:30, with overlap from 14:45 to 15:15.

• Prayer closure is usually 20 to 25 minutes.
• Ammar, Noura or Faisal is always reachable.
• At prayer time, doors close and no new orders are taken.

Match each shift to its time

• Morning shift—06:00 to 15:00
• Evening shift—14:45 to 00:30
• Shift overlap—14:45 to 15:15

Stored in the correct order; shuffled for the worker.

Who is always reachable when staff need help?

1. ✓Ammar, Noura or Faisal
2. ·Only the owner
3. ·Only the cashier

Why: One of Ammar, Noura or Faisal is always reachable.

A new person works alone on the first shift.

False

Why: New staff do not work the bar alone during their first two shifts.

How many minutes does the prayer closure usually last at minimum?

20 · 20 minutes

Why: The prayer closure usually lasts 20 to 25 minutes.

How many minutes can the prayer closure last at most?

25 · 25 minutes

Why: The prayer closure usually lasts 20 to 25 minutes.

Asking for help

A new worker is unsure who to ask about a problem during the shift.

When do the morning and evening shifts overlap?

1. ✓14:45 to 15:15
2. ·06:00 to 06:30
3. ·21:00 to 23:30

Why: The two shifts overlap from 14:45 to 15:15.

New orders continue during the prayer closure.

False

Why: The doors close and no new orders are taken during prayer.

Opening times and room

The morning opening starts at 06:00. Set the AC to 21 °C and unlock the door at 06:30.

• Turn on the espresso machine and check 1.2-1.4 bar.
• Turn on the grinders and set the oven to 180 °C.
• Check the ice machine before opening.

Food and till setup

Croissants go into the oven at 05:45. Count the 500 SAR float and sign the opening sheet.

• Make and date the saffron base.
• Record fridge temperatures.
• Dial in espresso and taste it before opening.

Put these opening actions in order

1. Start opening at 06:00
2. Check equipment and fridges
3. Prepare food and drinks
4. Count and sign 500 SAR
5. Unlock doors at 06:30

Stored in the correct order; shuffled for the worker.

Match each item to its opening number

• AC setting—21 °C
• Boiler pressure—1.2-1.4 bar
• Pastry oven—180 °C
• Till float—500 SAR

Stored in the correct order; shuffled for the worker.

What time do the doors unlock?

06:30 · 6:30

Why: The door is unlocked at 06:30.

Croissants go into the oven at 06:30.

False

Why: Croissants go into the oven at 05:45.

Handover time and till

The two shift leads hand over together from 14:45 to 15:15. The X-report comes off the till first, then the cash is agreed.

• Check the 500 SAR float in the drawer.
• Report any till discrepancy to Noura in person.
• The evening shift takes the fridge reading at 21:00.

Bar and customer checks

Walk the bar together and check grinder settings, milk, saffron base, cups, lids and faults. Share waiting customers, promised remakes and the person responsible for the 15:00 pastry bake.

• Tell the incoming lead about broken equipment.
• State how much saffron base remains and when it was made.
• Do not leave a customer promise on a note.

Handover sequence

1. Run the X-report · Take it from the till first.
2. Agree the cash · Check the 500 SAR float.
3. Walk the bar · Check stock, grinders and faults.
4. Share customer promises · State waiting orders and remakes.
5. Assign the pastry bake · Name the person for 15:00.

Put the main handover steps in order

1. Run the X-report
2. Agree the cash
3. Check the bar
4. Share customer promises
5. Assign 15:00 bake

Stored in the correct order; shuffled for the worker.

What time does the evening shift read the fridge?

21:00 · 21

Why: The evening shift takes the fridge reading at 21:00.

The Z-report is taken first at handover.

False

Why: The X-report is taken first while the outgoing lead is still there.

What hour does the handover start?

14 · 14:00

Why: The shift leads meet at 14:45 for handover.

What minute marks the start of handover?

45 · 45 minutes

Why: The shift leads meet at 14:45 for handover.

When does the handover overlap begin?

1. ✓14:45
2. ·15:00
3. ·21:00

Why: The handover starts at 14:45.

Closing times and till

Closing starts at 23:30. Stop the delivery tablets at 23:40 and call last orders at 23:45.

• Run the Z-report at close.
• Count the cash twice.
• Leave 500 SAR in the till and put the rest in the safe with the drop slip.

Final café settings

At close, set the AC to 26 °C and put the espresso machine on standby.

• Turn off the music and lights, except the security light.
• Stack and chain the terrace furniture.
• Set the alarm, lock the front door and message the shift group.

Put these closing actions in order

1. Stop tablets at 23:40
2. Call last orders at 23:45
3. Run the Z-report
4. Count cash twice
5. Leave 500 SAR in till

Stored in the correct order; shuffled for the worker.

Match each closing action to its time

• Closing starts—23:30
• Stop tablets—23:40
• Last orders—23:45

Stored in the correct order; shuffled for the worker.

How much stays in the till?

500 · 500 SAR

Why: The 500 SAR float stays in the till for the morning.

The espresso machine is switched off at closing.

False

Why: The machine is put on standby at closing.

What temperature is the AC set to at closing?

26 · 26 °C · 26 C

Why: At closing, the AC is set to 26 °C.