Noura Al-Otaibi
shift lead · English · joined 21/09/2026
Readiness
First days: 1 of 16 lessons. Hands-on tasks: 0 of 1. 1 weak spots.
First days lessons
- ✓The shop, the shifts and who to askThe Mokha Corner day73
- Opening before the first customerThe Mokha Corner dayNot done yet
- The 14:45 handoverThe Mokha Corner dayNot done yet
- Closing the caféThe Mokha Corner dayNot done yet
- The menu, sizes and add-onsMenu and first-week productsNot done yet
- The Spanish latte first-week drinkMenu and first-week productsNot done yet
- Pastry and food basicsMenu and first-week productsNot done yet
- Qahwa and table serviceMenu and first-week productsNot done yet
- Handwashing and glovesHygiene, food safety and equipment careNot done yet
- Fridge, milk and date controlsHygiene, food safety and equipment careNot done yet
- Allergy questions and safe food handlingHygiene, food safety and equipment careNot done yet
- Greet, order and set the waitCustomers, orders and deliveryNot done yet
- The till order and paymentCustomers, orders and deliveryNot done yet
- Delivery tablets and bag handoverCustomers, orders and deliveryNot done yet
- Running, clearing and safe movementRole stations and shift controlNot done yet
- Shift lead decisions and escalationRole stations and shift controlNot done yet
Hands-on tasks
- Practise handwashingHandwashing and glovesNot done yet
Weak spots
- Ask for help instead of guessing.40%
Revisit: The shop, the shifts and who to ask
Questions asked · 1 need an answer
What is the wifi password for customers?
Not covered, add it to the knowledge basewhat temperature should the milk fridge be?
From the shop's training
Sign off: ready to work alone
Rafiq can say what they know. Only you can say they are ready to work alone.
Progress
- The Mokha Corner day25%
The shop, the shifts and who to ask: Completed (1/1 quizzes) · Opening before the first customer: In progress (1/1 quizzes) · The 14:45 handover: Not started · Closing the café: In progress
- Menu and first-week products0%
The menu, sizes and add-ons: In progress · The Spanish latte first-week drink: Not started · Pastry and food basics: In progress · Qahwa and table service: Not started
- Hygiene, food safety and equipment care0%
Handwashing and gloves: Not started · Fridge, milk and date controls: Not started · Allergy questions and safe food handling: Not started · Cleaning the bar and the machines: Not started
- Customers, orders and delivery0%
Greet, order and set the wait: Not started · Complaints and remakes: Not started · The till order and payment: Not started · Delivery tablets and bag handover: Not started
- Role stations and shift control0%
Bar station checks: Not started · Kitchen food preparation: Not started · Running, clearing and safe movement: Not started · Shift lead decisions and escalation: Not started
- Skills for the weeks after week one0%
V60 pour-over: In progress · Saffron latte and saffron base: In progress · Qahwa details and stock life: Not started · Tips, benefits and staff conduct: Not started
Activity
- StartedSkills for the weeks after week one · Saffron latte and saffron base
- StartedMenu and first-week products · The menu, sizes and add-ons
- StartedThe Mokha Corner day · Closing the café
- StartedThe Mokha Corner day · Closing the café
- StartedMenu and first-week products · Pastry and food basics
- StartedSkills for the weeks after week one · V60 pour-over
- AnsweredThe Mokha Corner day · Opening before the first customer
When do the morning and evening shifts overlap?
Correct · chose “14:45 to 15:15”
- StartedThe Mokha Corner day · Opening before the first customer
- Asked Rafiqwhat temperature should the milk fridge be?
- Asked RafiqWhat is the wifi password for customers?
- FinishedThe Mokha Corner day · The shop, the shifts and who to ask
- RoleplayThe Mokha Corner day · The shop, the shifts and who to ask
Asking for help
73- Ask who is the right person to contact.Noura directly asked who the correct person was to contact and received the name of the maintenance coordinator.90
- Say the problem clearly.She clearly explained that the scanner would not scan labels, displayed “Connection lost,” and remained faulty after reconnecting the cable.90
- Ask for help instead of guessing.She did not accept the offered help and said she would try resetting the scanner herself instead of clearly asking for assistance.40
Feedback: You clearly identified the right contact and explained the scanner problem with useful details. Next time, ask for help directly rather than deciding to reset the equipment yourself, especially when you are unsure of the procedure.
Live transcript (6)
Rafiq: Noura, the packing scanner at station three is showing a red error. Do you know what to do?
Worker: I'm not sure. Who's the right person to contact about equipment problems during the shift?
Rafiq: Usually Marco, the maintenance coordinator. What exactly is the scanner doing?
Worker: It won't scan any labels, and the screen says, “Connection lost.” I tried plugging the cable back in, but it still shows the error.
Rafiq: Okay, that sounds like a network or scanner issue. Do you want me to call Marco with you?
Worker: I can probably reset it myself first. If that doesn't work, I'll let you know.
- FinishedThe Mokha Corner day · The shop, the shifts and who to ask
- AnsweredThe Mokha Corner day · The shop, the shifts and who to ask
Who is always reachable when staff need help?
Correct · chose “Ammar, Noura or Faisal”
- StartedThe Mokha Corner day · The shop, the shifts and who to ask